FAQ

 

Products and storage

Manufacturing

All of our products are made by hand by our chocolatiers, in keeping with traditional craftsmanship, in our Workshop in Brussels. The manufacturing processes are subject to the most stringent sanitary standards and constant oversight. We have developed our own system of internal controls, following the rigorous provisions of HACCP certification to the letter, and are also ISO 22000 certified.

 

Ingredients and allergens

All of our products are produced in a Workshop where the following allergens are used: peanuts, tree nuts, gluten, milk, and soy. Almonds, hazelnuts, and walnuts are contained in numerous products. Certain chocolates are manufactured with ingredients that contain gluten and may contain traces of gluten. Dairy products are also used in the production of our chocolates. If you have any questions, please email us at [email protected]

 

Cocoa butter

All of our chocolates contain 100% pure cocoa butter.

 

Soy lecithin

Our products contain soy lecithin. This natural binder helps ingredients mix more smoothly and does not affect the taste of our products.

 

Alcohol-free chocolates 

Unless otherwise stated in the product description, our chocolate offerings do not contain alcohol.

 

Bio chocolate

Our suppliers must meet a range of rigorous requirements to guarantee the impeccable quality of our raw ingredients. The “bio” label is not currently a selection criterion, since our first concern is to seek a balance of flavors and textures.

 

Lactose-free chocolates

A few of our chocolates do not contain lactose. This feature is mentioned in the description on the product page. However, our products are produced in a Workshop where milk is used and may therefore contain traces thereof.

 

Gluten-free chocolates

A few of our chocolates do not contain gluten. This feature is mentioned in the description on the product page. However, our products are produced in a Workshop where gluten is used and may therefore contain traces thereof.

 

Kosher/halal chocolate

Our products are not certified kosher or halal.

 

Whitening

A light white stain that seems “fatty” may appear on the surface of chocolates; this is natural and is a result of recrystallizing fats, a process that may be slowed down by appropriate storage practices.

 

Storage

A best-by date is given on each of our products. We encourage you to consume the product before that date. Our chocolates are best stored at 15-18 degrees Celsius (59-65 degrees Fahrenheit), in a cool and dry place away from light and strong odors. Otherwise, they may be stored in your refrigerator’s crisper, provided that they are still in their original packaging and are placed in a completely sealed plastic bag. In such cases, we recommend removing the chocolates from the refrigerator at least half an hour before eating.

 

Orders & deliveries

Order contents and personalization

The contents of each assortment is specified on the page for the product in question, subject to availability. Product availability is given on the site exclusively for reference purposes and may vary depending on the time of year and inventory stocks. If the product ordered is not available, a similar product of equivalent value will be offered in its place. During the ordering process, a personalized message may be added. For your business gifts and events, we invite you to visit our “Business Gifts” page. If you have any specific requests, please email us at [email protected]

 

Packaging

Our packing materials are designed to avoid damage to the product, and in the summer orders are shipped in an isothermal package with an ice pack.

 

Gift cards and discount codes

We do not currently offer gift cards or discount codes.

 

Click & collect

It is not currently possible to pay for an order online and pick it up in-store.

 

Delivery zones

Our products can be delivered to the following areas:

  • CANADA
  • EUROPE: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
  • UNITED STATES
  • JAPAN

 

Delivery methods and costs 

All orders are delivered by DHL within about 2-5 business days. We can never guarantee a specific date or time for delivery, but deliveries are generally made Monday through Friday, between 9:00 AM and 6:00 PM. All shipment information can be found on the DHL website, by entering the shipment tracking number contained in the confirmation email at www.dhl.com. If the package recipient is not present at the time of delivery, a notice will be left in the mailbox so that a new delivery date can be arranged. Shipping rates depend on the package weight and destination.

 

Customs duties

Outside the European Union, any customs duties and additional taxes due shall be covered exclusively by the Customer and are the latter’s responsibility.

 

Miscellaneous

Visits & classes

The Workshop is not open to the public for visits, classes, etc., to ensure hygiene and security.

 

Packaging

While we appreciate our customers’ positive comments regarding our packaging, unfortunately it cannot be sold separately.

 

Cookies & privacy

This site may use cookies to optimize technical oversight and facilitate navigation. You have the option to configure your browser so that the cookies are saved on your computer or, conversely, so that they are rejected, either generally or based on their issuer. Personal data undergo computerized processing for the purposes stated in the form and are handled in accordance with the provisions of the December 8, 1992, law on handling personal data. You have the right to view these data to verify their accuracy and have any errors corrected, or to request that these data be deleted, by emailing [email protected]